Description:
Under supervision of the Neurosciences Supervisor, the Program Coordinator(PC) will perform functions to support the highly specialized surgical Spine Clinic. The 5NJB, PC will coordinate access to this specialized medical, surgical, and nursing care.
POSITION HIGHLIGHTS
- Only Level I trauma and burn center in the region
- Close proximity to public transportation
- Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics
- Convenient location
- Close proximity to public transportation
- RESPONSIBILITIES
- Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set.
- Triage incoming referrals to assure the appropriate specialist will be reviewing referrals.
- Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner.
- Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference.
- Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance.
- Manage and resolve a high volume of phone inquiries and messages
- Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations.
- Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling.
- Serve as a primary program contact to other departments, patients, providers outside facilities.