Professional Services Consultant

Description:

Responsibilities:

• Become a Zscaler cloud services expert through self-study, company training, and a desire to excel.
• Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.
• Integrate with Customer’s cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices, etc.
• Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.
• Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.
• Respond rapidly to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).
• On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.
• Be able to pass customer-required drug-screening and/or background checks. Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.
• Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer). Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.

Qualifications

• 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or a Support Engineer).
• Deep understanding of networking and/or security in Enterprise environments.
• Able to learn and support cutting-edge technologies while context-switching.
• Strong understanding of how to navigate technical and architectural discussions.
• Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences.
• Excellent communication and follow-up skills across internal and external organizations.
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols.
• Familiarity with Proxy, SSL, and SSL Inspection (e.g. Break & Inspect).
• Versatile with using various operating systems including Windows, Mac, and/or GNU/Linux.
• Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.
• Experience working within or directly with the US Federal Government preferred.