Description:
Process Improvement Consultant job responsibilities Includes:
- analyze, and evaluate data to identify patterns and validate accuracy and process performance.
- Complex Process Improvement Workshops
- Complex Root Cause Analysis meetings
- Operational Excellence work
- creation of KPIs for operational scorecards
- Incident Management activities
- key issues, trends, and potential root causes that point to improvement opportunities
- explanations, interpretations, and recommendations for process improvements
- by example as an active change agent by leveraging influencing skills that come from prior Continuous Improvement experience
- strong, effective and collaborative partnerships with key business area leaders and subject matter experts
- the business area with a solid understanding of the strategic direction and goals. Focus on ideas that strive to eliminate redundancy, improve client satisfaction, and increase efficiency through LEAN & Six Sigma tools and other continuous improvement methodologies
- and develops appropriate cost benefit measures for new or redesigned value-added processes.
Requirements:
- experience in continuous improvement and operational support required
- oral and written communication, organizational and interpersonal skills
- problem-solving, troubleshooting, and project management skills required
- to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff
- to remain calm under pressure, deal with stress associated with a fast-paced work environment, and remain flexible and adaptable in changing situations
- be able to facilitate solutions across departments and teams in a collaborative manner
- managing projects while working under tight deadlines in a fast-paced environment
- be self-directed and foster initiative in others.