Principal Consultant

 

Description:

Responsibilities

 

• Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.

• Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.

• Support integration with security & compliance solutions.

• Managing O365 licenses, costs with regular reporting.

• Ensuring safety & security of the data & O365 infrastructure.

• Supporting the escalated requests, major incident management, RCA & RCCA.

• Identifying & implementing continuous improvement & automation opportunities.

• Mentor other resources & analyzing the incident trends and coming up with solutions.

• Maintaining design & configuration documentation up to date.

• Maintain high end user experience.

• Knowledge in SharePoint 2013, SharePoint Online and Power Platform (Power Apps, Power Automate and Power BI)

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s or Master’s degree, O365 & ITIL certifications.

• Proven experience as a Office 365 & Collaboration SME or similar role.

 

Preferred Qualifications/ Skills

• Strong working experience on migrations and hybrid Exchange infrastructure.

• Strong troubleshooting skills

• Experience designing and implementing Microsoft Office 365, Exchange Server, and Active Directory

• Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.

• Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)

• Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments

• Direct experience in managing and configuring Skype/Teams infrastructure & understanding/experience in configuring and supporting conference room devices would be a plus.

• Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE

• Direct Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)

• Implementation of advanced functions of Office 365 Security and Compliance center – AIP, ATP, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security controls.

• Excellent people skills with ability to handle difficult personnel situations

• Strong written and verbal communication skills.

• Understanding/experience in managing Intune tenants and MDM would be an advantage.

• Open to cross-skill to other technologies per the business requirement.

• Strong communication and collaboration skills.

• Relevant certifications (e.g., MCSE, VCP) are a plus.