Description:
The Portland Art Museum (referred to as Museum) invites applications for the position of Visitor Services Associate. The Visitor Services Associate (VSA) serves as the initial point of contact with all visitors to the Museum. The VSA performs all admissions procedures, sells tickets, promotes membership and provides visitors with information to enhance their visit. The VSA role is also responsible for responding to general information inquiries.
The VSA role upholds the Museum’s values of creativity, connection, learning, accessibility and accountability. Demonstrating an open, informed and helpful nature the VSA provides each guest with a positive and informative experience.
Essential Duties & Responsibilities
- Provide exceptional service to visitors and uphold an environment that is welcoming, friendly and approachable
- Proactively interact with guests by providing information regarding programs, events, exhibitions, films, membership, ticket availability and campus layout
- Sell tickets, memberships and gift cards
- Scan tickets and facilitate the admission process for museum exhibitions, programs, and special events
- Collect contact information from visitors that is required for marketing and reporting purposes
- Perform cash drawer reconciliation at beginning and end of each shift
- Provide visitors with accessibility equipment and instruction in its usage when needed
- Answer museum phone calls and emails to provide assistance with ticketing inquiries and general information
- Welcome and orient groups
- Provide coat and bag check
- Collect visitor feedback, comment cards and conversations.
- Actively approach Museum visitors to ask for participation in onsite surveys
- Stocking brochures and maps
- Uphold all museum rules and the tenets of the Visitor Agreement
- Maintain an orderly shared workspace
Ongoing Training
- Attend all required Visitor Services meetings and training opportunities to stay informed on current best practices, policies and procedures
- DEAI training
- Deescalation training
- Altru CRM/Database and ticket sales training
- Lightspeed training