People Operations Coordinator

Description:

We are looking for a highly organized and detailed all-star to join our growing People Operations team! This team is dedicated to employee service, and we are passionate about our culture, our people, and our products. The People Operations team keeps the wheels in motion for Zillow Group. We strive to deliver exceptional customer service to new hires, employees, and managers, and we execute on efficient processes, resulting in more consistent data and insights.

About the role

This role will be responsible for maintaining accurate records in Workday through system focused work including but not limited to; entering employee changes into Workday, auditing onboarding processes, and managing bulk transaction requests.

• Maintain the People Operations ticketing queue (prioritize, categorize, update status) and resolve tickets within Service Level Agreement (SLA).
• Support HR transactional work related to hires, job changes, manager changes, re-organizations, compensation changes, etc.
• Manage tasks and approvals that require action in Workday.
• Initiate and audit steps throughout the onboarding process including offers, background checks, onboarding documents, etc.
• Provide Workday support for our annual routines (Annual Review, Peer Feedback, Mid-Year Promotions, ect).
• Apply the highest level of confidentiality regarding sensitive information & employee and candidate records.
• Assist with administration of HR programs, policies, and processes to improve our overall employee experience.