Description:
The Patron Services Associate is responsible for facilitating ticket sales, responding to general inquiries about the Gulf Coast Symphony’s programming, and providing a positive experience for new and returning patrons. Assignments are expected to be carried out under limited supervision within the office or at the MACC box office, therefore only candidates with sound judgment, time management skills, and internal motivation should apply.
Essential Duties & Responsibilities:
- Perform box office duties during regular business hours, and serve as primary phone contact during these hours.
- Work in the company’s ticketing database (Tessitura) to process transactions and maintain patron information.
- Facilitate ticket purchases and donations in person and by phone, and serve as representative of Gulf Coast Symphony’s community-oriented philosophy with a positive and professional demeanor.
- Respond to all patron inquiries by phone and email. Along with the Patron Services and Development teams, provide excellent service and working to deepen patron relationships.
- Maintain thorough knowledge of GCS programming, performances, and educational programs. Promote and suggest add-ons or related products.
- Assist patrons with navigating online interactions as needed, including the GCS website and digital or print-at-home tickets.
- Serve as primary box office personnel at MACC performances, and provide support for performances held at Barbara B. Mann Performing Arts Hall.
- Reconcile all daily transactions according to established procedures.
- Provide operational and administrative support as needed.
- Other duties as assigned.
Requirements:
- Estimated average of 15-20 hours per week, with up to 40 scheduled hours available during peak season, and approximately 6 hours per week spent in the MACC box office, depending on performance schedule.
- Weekend and night hours required.
- Extended periods at workstation, using a keyboard, viewing a computer screen, and communicating by telephone and in person. Ability to sit for a period of up to 8 hours, stand for up to 1 hour, and occasionally lift and carry up to 25 pounds.
- Proficiency with standard computer programs such as Microsoft Office and Google Suite.
- Effective oral and written communication skills.
- Attention to detail and strong organizational skills.
- A background in face-to-face customer service with a positive, professional, and high energy demeanor.