Patient Access Rep

Description:

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Responsibilities

Register patients and or their representatives in a timely and efficient manner. Obtain demographic and insurance information for billing, compliance and release of information. Requires strong interpersonal skills and ability to interview patients in stressful situations. Patient registrations are performed in a high volume, fast-paced, dynamic environment.

Interpret and explain various forms to meet privacy and regulatory requirement. Obtain the appropriate signatures on all require documents.

Inform patients of clinic policies such as filing of insurance, consent to treatment, and other regulatory requirements.

Prepare electronic financial folders to include all information pertinent to billing i.e. pre-certifications documents, benefits information, insurance card copies and signed registration documents.

Operate office machines; correct minor equipment failures of office machines and contact vendors when necessary to fix major equipment failures.

Minimum Requirements

• High School or equivalent (GED) or higher is required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
• 2 years Customer Service is required
• Basic computer skills