Description:
Essential Duties:
- Lift passenger bags and place directly on to conveyor belt.
- Attach bag tags to passenger luggage.
- Load and Unload passenger luggage from scales to the conveyor belt.
- Push wheelchairs back and forth to and from designated areas.
- Provide clear, concise, and courteous information for the traveling public.
- Ability to bend and lift up to 70 pounds comfortably on a regular basis
- Assist wheelchair passengers as needed (carry on/carry off/stretcher passengers and personal effects and any passenger requiring assistance)
- Carry and operate a radio/pager as required.
- Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress free airport experience using all facilities at the Airport.
- Must be able to lift, stand, and bend throughout shift.
- Miscellaneous duties as assigned.
Minimum Qualifications:
- Demonstrated high level of expertise in Windows based computer programs, i.e., Excel, Word
- Previous customer service experience
- Public speaking skills least 18 years of age
- Must be a U.S. citizen or show proof of right to work in the U.S.
- High School graduate or GED
- Must possess excellent communication skills.
- Ability to stand for long periods of time.
- Able to fluently read, write, speak and understand English.
- Friendly and outgoing personality
- Ability to work under stressful situations and tight time constraints in a fast-paced environment.
- Flight crew and customer relationship skills a must
- Must present a clean and neat work area to our customers.
- Attention to detail.
- Self-motivated, team player
- Required to work nights, weekends, holidays, and varying schedules.
- Be well groomed and follow uniform policy.
- Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test
Preferred Qualifications:
- Valid Driver’s license
- Proficiency in a second language
- Background position skill ranking areas:
Language Skills:
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Speak effectively one-to-one and before groups of customers or employees of the organization.
Math skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.