Description:
Come join the team that is reinventing home! Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.
What you’ll do:
- Serve as the Brand Ambassador of the Outlet and Wayfair by creating a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores online and in our app.
- Assist the Store Manager in bringing the Wayfair brand family to life by building a high performing customer centric team, and actively linking them in an authentic way to all channels.
- Establishes culture of accountability and ownership with the team; supports employees with set targets/goals and serves as a coach to help progress and improve (i.e. performance, KPI's and overall customer experience).
- Responds to (escalated) employee and/or customer issues, requests, or complaints to reach an effective resolution.
- Drives results against team KPIs through proactively identifying problems, roadblocks, and downstream impacts that may hinder the teams' progress; able to pivot and provide alternate solutions when faced with roadblocks or obstacles.
- Is able to clearly define tasks and effectively executes; Communicates timely, efficiently, and persuasively about individual and/or team goals and vision.
- Owns their team’s success; ensures the team understands the key business communication and proactively seeks to find the clarity vs. waiting to be told and allowing the topic to get lost
- Facilitates an inclusive work environment that everyone can feel comfortable being themselves; encourages team members to surface differing ideas or feedback regardless of level or tenure.
- Champions change and are able to guide the team through change even when the environment is ambiguous. Knows when to adjust and pivot from the original plan to obtain better results.
- Guides employees via personalized approach to achieve individual and team goals which are measured by reaching thresholds established by the business.
What you'll need:
- 3+ years of leadership experience.
- Brick & mortar retail experience in furniture or home goods preferred.
- Exceptional analytical, problem-solving and decision-making skills.
- Proven ability to motivate, influence and inspire yourself and others.
- Track record of thriving in a fast paced and changing environment.