Order Service Representative

Description:

Thales is a global leader in aerospace technology, providing cutting-edge solutions that keep air travel safe, efficient, and enjoyable for millions of passengers each year. From in-flight entertainment systems to pilot training simulators and avionics solutions, Thales is trusted by airlines and governments worldwide.

We are looking for a detail-oriented and organized Order Service Representative to join our team at our Orlando, FL site. This position plays a critical role in managing repair orders, ensuring accurate work order creation, and coordinating with warehouse and production teams to maintain seamless repair and delivery workflows. This role is performed in a dynamic warehouse setting, requiring flexibility to physical tasks as well as administrative precision.

Key Responsibilities:
📋 Order Management: Review incoming repair orders and returned materials from customers. Validate work scope and create work orders in internal systems, ensuring accuracy in order details.
🗃️ Database Accuracy: Ensure all repair scopes, warranty claims, and financial details are correctly recorded in SAP and other internal databases.
🏭 Warehouse Coordination: Work closely with the warehouse team to ensure smooth workflows and timely handoff of work orders to the shop floor for repair execution.
📦 Subcontracting: Manage subcontract purchase orders for any off-site repair requirements, ensuring timely generation and closure of these orders.
🚚 Shipping & Delivery Coordination: Validate customer financial standing before coordinating the shipment and delivery of completed repairs.
🤝 Team Collaboration: Work closely with internal teams to achieve accuracy and processing speed goals for the repair order process.

Minimum Qualifications:
🎓 High School Diploma or GED required.
🎓 Certification or Associate’s Degree preferred (or equivalent work experience).
🔧 At least 2 years of experience in data entry or service support, preferably in Aviation, Electronics, or Technical industry.
✅ Strong organizational and attention-to-detail skills.
✅ Process-driven, task-oriented, and capable of working both independently and within a team.
🖥️ Proficiency in PC use, including Microsoft Word, Excel, Outlook, and database applications.

Special Position Requirements:
⏰ Work Schedule: Monday to Friday during core business hours; occasional weekend work (Saturdays & Sundays) may be required.
🏢 Physical Environment: Dynamic warehouse setting with typical office tasks combined with physical work.
💪 Physical Demands:

• Able to lift a minimum of 20 pounds regularly and up to 50 pounds occasionally (with assistance).
• Comfortable working in a standing position at workstations.
• Regularly walking up to 2 miles per day within the facility.
• Pulling and moving heavy materials using manual or power equipment.
• Occasional use of step ladders (from 2’ to 10’ in height).

✈️ Travel: Limited, up to 5% — may involve visiting other Thales manufacturing sites across the USA.
🛡️ Regulatory Compliance: No specific regulatory certifications required for this role.

Compensation & Benefits:
✅ Elective Health and Dental Plans for employees and eligible dependents.
✅ Retirement Savings Plan with company contribution and match, with no vesting period.
✅ Paid Time Off: Generous holiday, vacation, and sick leave policies.
✅ Company-paid Life Insurance.

About Thales:
Thales is an industry leader at the forefront of aviation technology. Our solutions power aircraft systems, in-flight entertainment, navigation technology, and pilot training simulators, ensuring safe, efficient, and enjoyable air travel for passengers and flight crews alike. With a strong focus on innovation and customer-centricity, Thales is a trusted technology partner to leading airlines and government agencies worldwide.

Our inclusive culture values diversity and fosters collaboration, helping us solve complex challenges and deliver value to customers globally.

Diversity & Inclusion Statement:
Thales is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Background Check: Successful candidates will be required to pass a post-offer background check. Criminal history does not automatically disqualify applicants, consistent with federal, state, and local laws.

Vaccine Compliance: Successful applicants must comply with federal contractor vaccine mandate requirements.