Description:
Order Processing Clerk Key Responsibilities:
- Accurately enter and manage customer orders into the order management system, ensuring all information is complete and correct.
- Respond promptly to customer inquiries via phone, email, or chat, providing information about order status, shipping details, and any related issues.
- Communicate and collaborate with various departments, including Sales, Warehouse, and Shipping, to ensure smooth order fulfillment and address any order-related issues.
- Track the status of orders and proactively communicate any delays or issues to customers and relevant internal teams.
- Resolve any issues related to orders, such as shipment delays, product availability, and payment discrepancies, in a timely and efficient manner.
Order Processing Clerk Requirements:
- High school diploma or equivalent.
- Proficiency in using order management systems and customer service software; familiarity with MS Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in processing orders and managing customer information.