Operations Team Leader

Description:

As a Team Lead you’ll be an ReadyRefresh Ambassador in the marketplace in order to leave a positive impression at every customer interaction to foster customer advocacy and create long-term sustainable growth. This role delivers our products to commercial and residential customers via driving a CDL required vehicle. A team lead covers opens routes each day to cover for the branch or Zone. Candidates have highly-developed interaction skills and demonstrate a commitment to providing exceptional customer service. This role supports daily operations at the branch level and requires support supervision of branch associates.

Key Responsibilities:

– Managing and oversee all branch operations and ensuring efficient operation on a day-to-day basis

– Improve productivity and streamline branch activities to maximize results and achieve peak performance

– Execute facility management and safety activities

– Manage teams of leaders

– Make every associate/customer interaction a Premium Experience

– Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques

– Behave in a way that ensures safety for themselves and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public

– Meet and help lead the team in every customer's individual preferences by delivering correct product, in the right amount to all customers at the scheduled delivery times and days; maintain necessary delivery information on all accounts; fulfill customer orders to maintain proper customer inventories; respond promptly to all special service needs and request.

Qualifications

Requirements:

– High school diploma, GED or equivalent work experience

– Ability to secure and maintain CDL Class B license with airbrake endorsement.

– Must currently possess a Class B CDL and/or attain one within 60 days