Description:
As an Operations Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for a store through operational excellence. Leading a high-performing team comprised of the Merchandise Manager along with Beauty Advisors and Task Associates, you will have overall responsibility for all aspects of store operations, including realignments, planograms and inventory life cycle-related processes. This is a high-visibility role, creating helpful, friendly, and joyful guest experiences through merchandise presentation and an availability of the right products at the right time and at the right price. For those with a passion for operational excellence in all its diverse forms and the adaptability to remain fluid to ever-evolving retail dynamics, this is an opportunity to build on the legacy of performance that is uniquely, distinctively Ulta Beauty.
You’ll accomplish all of this by:
- Promoting a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
- Utilizing the company’s task management system to prioritize and ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, product disposition, etc.), pricing updates, cleaning, and replenishment.
- Forecasting and adjusting the store’s payroll to maximize productivity, achieve sales and payroll goals, and complete operational task workload) on time and within the payroll budget.
- Reviewing, analyzing, and reacting to financial and operational reporting.
- Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.
- Performing makeup applications, skincare analysis, and product demonstrations.
- Attracting, hiring, and retaining a diverse team of top talent.
- Creating an inclusive environment and supporting all aspects of associate professional development, including training, coaching, and succession planning.
- Establishing strong vendor partner relationships.
- Managing supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand.
- Protecting company assets and minimizing loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
- Supporting continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
- Ensuring adherence to all Ulta Beauty policies, procedures, and standards.
- Communicating and providing feedback to field leadership.
THE ESSENTIALS FOR SUCCESS:
Qualified candidates will have 2-3+ years of fast-paced retail management or other relevant work experience. Additional requirements include:
Education
- Bachelor’s degree is preferred
Experience
- Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
- Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
- Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.
Skills
- Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
- Excellent written and verbal communication.
- Strong collaboration and interpersonal skills.
- Strong organizational skills to manage multiple tasks.
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.