Description:
Chewy is currently recruiting for an Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.
What You'll Do
- Manage inbound/outbound activities for the FC, including: receiving, picking, packing, and shipping, across two shifts
- Be a leader in providing a healthy and safe work environment for associates working on the outbound team
- Direct warehouse supervisory personnel to achieve prescribed objectives, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
- Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
- Lead and supervise a team of Area Managers and Operations Leads
- Drive strategic planning and forecasting
- Leverage the Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Mentor, train and develop Area Managers for career progression and learning
- Ability to develop and share best practices across the shifts and network
- Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness