Description:
PAM CUT // Center for an Untold Tomorrow invites applications for the position of Operations Manager for the Tomorrow Theater. The Operations Manager is responsible for all aspects of Front of House management of the Tomorrow Theater, an independent location of the Portland Art Museum and PAM CUT. This role oversees the day-to-day operations including, but not limited to teammate development, quality assurance, event execution, food and beverage, ticketing and point of sales, and most importantly the guest experience.
This role requires the incumbent to be self-driven, creative, highly knowledgeable in running a multi-media performance space (film, performance, immersive, new media, events and corporate), willing to be active with the team to reach goals, and an excellent communicator. Incumbent is a collaborator who works with leadership and staff to promote an open, inclusive environment that emphasizes collaboration and teamwork and upholds a commitment to diversity, equity and inclusion in the workplace.
Essential Duties & Responsibilities
- Provide an outstanding theater-going experience for our guest that is welcoming, equitable and unbound from traditional movie/event entertainment experience
- Manage daily business operations, staffing, scheduling, and financial performance
- Vendor management and oversight of relationships, particularly with our restaurant/food & beverage partners
- Manage ticketing and food & beverage point of sales systems
- Analyze customer comments and feedback via in-person/online/email and help develop ways to reflect those needs in the operation in order to build repeat guest relations
- Recruit, onboard, and train direct reports. Responsible for scheduling of staff and performance management including training, mentoring and conflict resolution
- Responsible for crisis management and proactive in identifying possible threats at the theater
- Review and update guest policies when appropriate with the Associate Director of Operations
- Prepare administrative and special reports for senior management
- Ensure that all areas of the theater are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs, while complying with all federal and state guidelines
- Communicate building, property, and equipment maintenance, repair, and service needs to the PAM CUT Associate Director of Operations and PAM Facilities Team
- Enforce cash handling procedures (Operations Manager is held accountable for cash discrepancies). Supervise and take responsibility for nightly/weekly reporting; such as counting, cash handling, deposits, coupons, gift certificates, and etc.
- Contribute to event management from FOH side, point of sales and ticketing input, deposits, invoicing and confirming event staffing needs
- Maintain inventory/ordering of supplies