Description:
This role requires the incumbent to be self-driven, creative, highly knowledgeable in running a multi-media performance space (film, performance, immersive, new media, events and corporate), willing to be active with the team to reach goals, and an excellent communicator. Incumbent is a collaborator who works with leadership and staff to promote an open, inclusive environment that emphasizes collaboration and teamwork and upholds a commitment to diversity, equity and inclusion in the workplace.
Essential Duties & Responsibilities
- Provide an outstanding theater-going experience for our guest that is welcoming, equitable and unbound from traditional movie/event entertainment experience
- Manage daily business operations, staffing, scheduling, and financial performance
- Vendor management and oversight of relationships, particularly with our restaurant/food & beverage partners
- Manage ticketing and food & beverage point of sales systems
- Analyze customer comments and feedback via in-person/online/email and help develop ways to reflect those needs in the operation in order to build repeat guest relations
- Recruit, onboard, and train direct reports. Responsible for scheduling of staff and performance management including training, mentoring and conflict resolution
- Responsible for crisis management and proactive in identifying possible threats at the theater
- Review and update guest policies when appropriate with the Associate Director of Operations
- Prepare administrative and special reports for senior management
- Ensure that all areas of the theater are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs, while complying with all federal and state guidelines
- Communicate building, property, and equipment maintenance, repair, and service needs to the PAM CUT Associate Director of Operations and PAM Facilities Team
- Enforce cash handling procedures (Operations Manager is held accountable for cash discrepancies). Supervise and take responsibility for nightly/weekly reporting; such as counting, cash handling, deposits, coupons, gift certificates, and etc.
- Contribute to event management from FOH side, point of sales and ticketing input, deposits, invoicing and confirming event staffing needs
- Maintain inventory/ordering of supplies
Education, Formal & Informal Experience, Training Required, Certification, Etc.
If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.
- Bachelor’s degree with 5 to 7 years management experience in performing arts, movie theater, hospitality or restaurant preferred
- Knowledge of OLCC, food handler, OSHA compliance, general liability, and workers' compensation reporting requirements required
- Experience recruiting, hiring, and managing, and effectively liaise with colleagues at all levels
- Proven leadership and motivational skills and collaborate effectively with respect to diverse identities
- Remaining flexible to the growing needs of the theater
- Excellent verbal/written communication, problem identification and problem-solving skills, along with the ability to multitask projects simultaneously
- Vendor management and relations experience
- Strong computer skills, including Microsoft Office Suite, Google Workspace, video conferencing platforms, POS and ticketing systems, etc