Operations Business Analyst

Description:

The Operations Analyst will implement, maintain, and improve processes while utilizing various systems to ensure the timely and accurate completion of Operations tasks and analysis for the nearly 2 million residential and small commercial energy customers across the Company’s United States North and Texas and Canadian lines of business. This role primarily focuses on, but is not limited to, the Remittance, Incentive Fulfillment, and Vendor Feedback functions of Operations.

Project Details:

• Product development - Work with business and IT to implement new products and programs (Refer a Friend)
• UAT - Master how the program works operationally
• Documentation - Can map out the process
• Post production monitoring and issue resolution - Can identify trends and anomalies. Help build controls and reports to monitor program behavior and detect anomalies
• Can present accomplishments and lessons learned to leadership on a weekly/monthly basis

Must Haves

• Power BI
• SQL
• Automation Mindset
• Owns their processes
• Subject Matter Expert
• Work with limited managerial intervention
• Effective written and verbal communication

Desired Skills

• Energy experience
• Bachelor’s degree from a four-year university preferred. Experience will offset college education requirements.