Operations Assistant

Description:

● Provide exceptional customer service to all visitors, including gift shop customers, members, and the general public.

● Operate point of sales retail system, including processing membership transactions and sales.

● Open and close the cash register at the start and end of the shift.

● Field questions and calls from members and the general public in person and by phone.

● Place orders.

● Process and ship online sales.

● Take admissions and provide guidance to visitors.

● Assist with special events as scheduled.

● Perform other duties and office assistance as assigned by the supervisor.

● Maintain knowledge about the American Independence Museum, its programs, events, and membership.

● Organize and order general office supplies.

● Manage and organize volunteer schedules.

Knowledge/Skills:

● Requires some retail experience, including sales and customer service.

● Ability to multitask, prioritize, and manage time effectively.

● Clear and friendly communication skills.

● Willingness to work in a team environment as well as independently.

● Self-directed with the ability to maintain merchandise displays.

● Positive, productive, and patient attitude with excellent interpersonal skills.

Education and Qualifications
To perform this job successfully, an individual must have the following education and experience.

● High school diploma or equivalent

● Retail store experience is preferred

● Customer Service experience is required

● Applicants should be familiar with G Suite. Experience with Square POS, Little Green Light database a plus