Online Student Success Coordinator

Description:

Essential Functions

• Using a consultative advising approach, build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for assigned degrees and/or certificate programs in the areas of registration, course selection, persistence risk, and online student success strategies.
• Support new student registration by conducting learning preparedness assessments to gauge online program readiness and assist with new student orientation as requested.
• Using a Customer Relationship Management (CRM) platform, monitor and work to improve retention benchmarks and graduation rates through early identification of at-risk behaviors and provide guidance to mitigate student persistence issues, including such actions as personalized communication plans to ensure continuous enrollments.
• Share programmatic enrollment data and trends as an active strategic member of cross-functional teams.
• Work closely with the Enrollment Advisors and UC Online Marketing to provide program updates and admission support.
• Identify problems or inefficiencies and work with the appropriate enrollment functional leader and/or College to implement effective resolutions and improvements.
• Monitor student satisfaction and coordinate problem resolution while maintaining a high level of professionalism.
• Escalate student retention concerns to immediate supervisor or administrator.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.