Description:
Roles & Responsibilities:
- Communicate the needs of customers to Flowserve and be the customers’ primary source of information regarding design, application, installation, operation, and maintenance of our centrifugal and liquid ring vacuum pumps, and mechanical seals.
- Act as liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing.
- Troubleshoot technical problems at our customers’ sites and in-house at our Flowserve Quick Response Repair Center.
- Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, etc.
- Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
- Present clear verbal and written technical explanations to customers, tailoring content, and style to the audience.
- Implement and administer the mechanical seal standardization and customer specification process.
- Help organize and ensure monthly “Bad Actor” meetings to maintain visibility on equipment performance.
- Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
- Maintain data regarding customers’ equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
- Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
- Help conduct technical training as needed for our customers.
Education & Experience Required:
- BS Mechanical Engineering, or equivalent technical degree required.
- All levels of experience will be considered, including new grads and mid-career. In-plant operations experience highly desired.
- Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps, required.
- Must have a strong customer focus and project a positive corporate image.
- Must be a team player, able to problem-solve and work with constructively with customers and co-workers.
- Computer literate and savvy.
- Local travel using personal vehicle, and some overnight travel required.
- Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
- May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.