Office Specialist

Description:

The Oregon Department of Veterans’ Affairs (ODVA) is a State of Oregon agency with a mission to serve and honor veterans through leadership, advocacy and strong partnerships. The Department is entrusted to assist veterans, their dependents, and surviving family members in obtaining their earned Federal, State, and local benefits.

At the Oregon Department of Veterans’ Affairs, we value a diverse and culturally competent workforce. We stand by our commitment to being an equal opportunity, affirmative action organization, and recognize and celebrate our unique backgrounds and diverse experiences. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQ+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODVA.

The Department currently has an opening for one permanent full-time Front Desk Receptionist (Office Specialist 2) within the Communications section of ODVA in Salem, Oregon.

This position does not support a remote work schedule. Remote work is evaluated periodically to ensure business needs are being met and can be adjusted at any time. Please visit the state’s

Work Reimagined

website for more information.

As the Front Desk Receptionist, you will primarily provide information and guidance to veterans, dependents, their survivors and the general public about available state and federal veteran programs and benefits. This service is provided generally by phone and in-person to assist customers in understanding how to access resources. The ability to learn the technical aspects about a variety of veteran benefits and programs is required to provide necessary assistance. This position explains rules and guidelines to aid in understanding possible eligibility for these benefits and provides necessary applications for state benefits such as veteran ID’s and license plates, property tax exemptions, home loans, and accessing copies of discharge documents.

For a complete listing of the duties and responsibilities for this position, please review the position description by clicking

here.

MINIMUM QUALIFICATIONS:

Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR

An Associate's degree; OR

Graduation from a private school of business with a certificate AND one year of general clerical experience.

REQUESTED SKILLS:

In addition to your related work experience and education, we will use the requested skills below to determine whom to interview.

• Administrative or customer support experience
• Experience with multi-line phone systems
• Proficiency in Office Suite applications
• Data entry
• Excellent organizational skills and attention to detail