Office Manager

Description:

As an office Manager at Corrective Chiropractic you will work with patients in all segments of the patient experience, ranging from phone calls, billing, scheduling, growth, and coordinating staff meetings. Are you the kind of person that meets a person who is angry or not happy and you think, “That person needs a hug today”, and then you hug them or say something positive? Basically you’ll be doing that in a professional capacity.

This full-time position will be responsible for:

• Growing revenue from current patients (duh). We’ve built a foundation of happy and loyal patients, but we haven't scratched the surface in terms of helping them grow. You’ll be in the right place at the right time to keep them on their careplans as well as manage their careplans - then you’ll collaborate with the patient to help them get there. Oh, and if you’re the type of person who works better with a crew around you, you’re in luck. We’ve got a slack channel called #cagroup where a lot of this interaction goes down.

• Seeing our patients’ needs before they do. Client retention, renewals, upsells, and growth is the name of the game. And we win that game by serving up value even before our patients ask for it. You’ll develop strong relationships throughout each client’s organization, enabling you to anticipate and pitch new ways that Corrective Chiropractic can help.

• Understanding it’s all about their experience. Patient experience is central to everything we do. As one of the key patient-facing members of the team, you’ll blend your deep knowledge of the patient’s goals and a back-of-your-hand familiarity with our systems to make sure each patient has an amazing experience. And when you inevitably spot things that we could improve, you’ll lob ideas over to our team so they can continue to make our experience even better.

Whew! If you’re reading this and still feeling psyched, definitely keep reading.

What you will need to be successful in this role:

• 2-3 years of account management or administrative assistant.

• A passion for personal development and health. .

• Great interpersonal and networking skills and a love for building relationships with patients.

• Demonstrated ability to identify and build relationships with doctors at the clinic

• Experience growing a large portfolio of patients over multiple renewal cycles.

• Creative problem solving skills and a bit of vision.