Noc Engineer

Description:

Role Overview:

• This position serves as a subject matter expert in complex telecommunications networks, particularly with client processes.
• The candidate must have advanced skills in remote network surveillance and troubleshooting network outages.
• Responsibilities include fault isolation, network testing, and troubleshooting interface problems with transport vendors.
• The role may involve working across multiple elements of the network, such as the backbone network, Cisco routers, BGP, OSPF, MPLS, Checkpoint firewalls, and A10 load balancers.
• This position also includes mentoring and training junior technicians, guiding them through fault identification, isolation, and resolution, as well as system upgrades and verifying system operations.

Key Responsibilities:

• Perform remote surveillance and tier 1 maintenance on network nodes within the assigned area of responsibility.
• Provide technical support to other technicians and engineers.
• Perform fault isolation tests for transport issues and monitor network alarms.
• Create and respond to work orders and trouble tickets, taking action on restoration or dispatching the appropriate technician.
• Escalate trouble tickets with third-party vendors (transport, power, telco companies) and second-tier internal teams as necessary.
• Support during large-scale outages and disaster recovery efforts.
• Participate in training to stay updated on new systems, products, and network technologies.
• Collaborate with senior-level technicians to gain deeper knowledge of complex troubleshooting and repair functions.
• Identify and recommend process improvements to management.

Minimum Requirements:

• 9+ years of experience in a technical role.
• Intermediate knowledge of TCP/IP concepts, common router user interfaces, and command structure.
• Understanding of data/traffic flow between endpoints.
• Familiarity with network topology for enterprise or service provider networks.
• Basic understanding of higher-level traffic flows like HTTP and VoIP.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Strong communication skills.
• Willingness to work in a 24x7x365 environment, including participation in shift rotation.