Network Operations Center Engineer

 

Description:

Job Description:

· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.

· Monitoring and escalation of critical application as per the SOW.

· Generate and publish Application performance report

· Provide notification to customers and the service teams for Severity 1 events.

· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.

· Central point of contact for technical support teams including status updates for on-going incidents/events.

· Must have aptitude and attitude to learn / work on new technologies.

· Should be willing to work in shifts 24x7.

· Create, update and document system processes and tasks as required.

· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.

· Work Closely with Wireless technology groups

· Cisco IOS and APIC

· Juniper JUNOS

· Palo Alto firewalls

· Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)

· SDN Technology ( SDWAN , NSX or Similar)

· Layer 2 and 3 network concepts

· Routing protocols, OSPF and BGP

· Troubleshooting connectivity issues

· WAN networking concepts

· Network documentation

· IT Service Management applications

· Monitoring Tools & automation concepts

 

 

Basic Requirements

· 4+ Years supporting event monitoring is preferred.

· Hands-on experience with the following:

o Alert monitoring tool experience required. HP Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.

o Incident Management and handling

o ITSM Tool (ServiceNow) exposure

o Telecommunication Equipment Knowledge (Radio, Wireless Networks,

o IT communication Tower Hardware.

o Application monitoring experience, SAP Monitoring preferred. ( Tools – SolMan, CA Wily)