Description:
Key Responsibilities
- Provides Tier 2 and Tier 3 support and assists with some project implementation within the networking environment.
- Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users.
- Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
- Evaluates a system’s performance and identifies user needs based on approved requests.
- Works independently on specific projects or may act as lead or Project Manager or a technical consultant where experience and knowledge span multiple projects.
- Ensures all design decisions are evaluated analytically and in a systematic manner in accordance with approved technical approaches, processes and procedures.
- Works closely with network operations, systems and other groups on business projects, assignments, problems, etc.
- Ensures proper documentation for the corporate knowledgebase, including design, procedural and lessons learned. This also includes maintaining and updating existing documentation.
- Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
- Contributes to technical artifacts through team/program communities of practice.
You will be successful in this role if you have:
- Minimum of 2 years networking experience or University Degree in relevant field.
- Knowledgeable in network security procedures, best practices, and implementation.
- Ability to troubleshoot network issues and customer applications as required.
- In progress of standard certifications: e.g.: Security+, CCNA (not required)
- Excellent documentation skills are required.
- MUST BE LOCATED LOCALLY NEAR NORWICH, CT