Description:
The Account Manager is responsible for developing business strategies at all levels of the Retailer's organization to achieve subscriber growth targets, provide industry leading customer experience metrics, and to deliver operational excellence within the National Retailers' doors. This individual will build internal and external relationships and serve as the primary liaison leading all aspects of the business including: inventory, forecast planning, promotions, marketing, and merchandising. This role will be responsible for influencing the T-Mobile brands (Postpaid &/or Prepaid) at all retailer levels and will ensure performance is at or above company expectations. The Account Manager will report to the Director of National Retail and have a close working relationship with the retailer, 3PLs, and field sales team.
Job Responsibilities:
- Strategy: Creation & Development
- Develop strategy and distribution for each individual retailer/brand (Promotional, Product, Pricing, Merchandising) to deliver monthly/quarterly/annual sales targets
- Ensure alignment to National Retail Channel/T-Mobile strategies, programs, and initiatives
- Lead internal approval process for retailer strategy and initiatives with cross-functional teams
- Partner with retailers to achieve account goals through priority alignment
- Develop & deliver regular account reviews that find opportunities for account improvement (growth, efficiency, and profitability)
- Lead and communicate important initiatives and needs of the retailer to deliver collaborative objectives
- Build excellent retailer relationships with buyers, and cross-functional retailer team members (planners, supply chain, IT, marketing, digital, training, etc.)
- Ability to influence and present to executive leadership both internal & with retailer
- Monitor competitor brands and products as well as our market share, competitors market share, and retailer market share to understand customer trends and opportunities
- Liaison between retailer & T-Mobile legal to negotiate and complete contracts and addendums, and ensure that the retailer/T-Mobile are aligned on interpretation and implementation
- Execution: Establish, Communicate, & Listen (Stop, Collaborate, & Listen)
- Lead weekly account leadership engagement meetings
- Launch go to market initiatives (retailer specific or company driven) and audit retailer/3PL execution; including assortment updates, promotions and marketing, pricing, etc.
- Create and communicate monthly retailer game plan
- Understand and develop retailer appropriate strategies to increase in-store labor & sales models
- Regular engagement with the retailers, 3PL leaders and field teams, to ensure sales teams properly understand T-Mobile sales priorities
- Resolve: Partner concern
- Responsible for partnering with commissions team to define business rules, compensation terms, approve commission payments, and escalation point to resolve charge back disputes
- Partner with retailer/fraud prevention team to support fraud investigations
- Oversee retailer customer escalations that the field team cannot resolve
- Funnel IT issues from retailer to the T-Mobile IT teams to implement solutions
- Education:
- Bachelor's Degree (Required)
- Work Experience:
- 4-7 years Sales and operational experience. (Required)
- 4-7 years In-depth retail experience. (Required)
- 4-7 years Account Managment experience (Strongly Preferred)
- Knowledge, Skills and Abilities:
- Business Analysis (Required)
- Channel Sales (Required)
- Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States