Description:
Founded in 1952, the Frye is Seattle’s only free art museum. It brings together art and new ideas within a stunning Olson Sundberg Kundig-designed building in historic First Hill. A foundation collection of turn-of-the-century oil paintings is bolstered by a wide range of modern and contemporary art holdings, reflecting our region’s evolving identity and a commitment to exploring the art of our time. Learn more at fryemuseum.org.
Key Responsibilities
Store Operations 50%
- Possess a strong understanding of opening and closing procedures, ensuring that the Store is clean, organized, and well stocked.
- Provide and lead with excellent and knowledgeable customer service, ensuring that customer needs are met, complaints are resolved, and service is quick and efficient.
- Develop creative initiatives to engage regular clientele and provide a memorable experience for first-time visitors.
- Handle and safeguard cash, credit card, debit card, and gift card transactions with confidence and accuracy.
- Possess a deep understanding of Store policies and procedures, including return and exchange procedures.
- Effectively sell Museum memberships with a clear knowledge of membership levels.
- Assume all the Manager’s responsibilities, including supervising sales associates on weekends and when the Manager is unavailable.
- Collaborate with colleagues in Development, Visitor Services, and Security to ensure that visitors are assisted, have current information, and questions are answered and/or directed to the appropriate staff members.
- Track revenue goals and contribute strategies to meeting sales goals and net revenue as the Manager leads.
- Serve as a secondary point of contact via email and phone for internal and external Store-related questions and inquiries.
- Assist the Manager in mentoring, managing, and training Store Associates and on-call staff.
- Attend weekly Store meetings.
- Send the Manager an end-of-week email with inventory updates, notes on requests, and other relevant information.
- Participate in the selection and evaluation of Store Associates.
Inventory Management 20%
- Independently receive and process inventory shipments.
- Run purchase orders, price, stock, and merchandise new inventory in a timely manner, directing Sales Associates on pricing and organizing tasks.
- Assist in maintaining the Shopify website, including product updates, inventory maintenance, and fulfillment.
- Run inventory reports and assist the Manager with selecting and procuring inventory from over 70 Pacific Northwest vendors and consigners.
- Support Manager during an annual inventory count.
Store Projects 30%
- Support Manager in adding products to Shopify, including copywriting product descriptions and product photography.
- Assist manager in developing social media campaigns, Store newsletter, and blog content to engage with Store audience in collaboration with Communications.
- Develop exhibition-related merchandise in collaboration with the Store Manager, Exhibitions, and Communications.
- Assist the Store Manager in the alcove artist program by selecting and curating the alcove space.
- Participate and contribute to monthly visitor engagement meetings and event planning in collaboration with Development.
Desired Qualifications, Knowledge, Skills, and Abilities.
- Strong customer service skills and background.
- Experience working in a gallery or retail environment.
- Strong interpersonal and communication skills.
- Proficient in Mac & PC platforms and POS (point of sale) software
- Adobe Photoshop and InDesign experience.
- Shopify experience
- A general knowledge of Art History.
Education and Experience
- Experience with Microsoft Office Suite, including Outlook, Excel, and OneDrive.
- Minimum of two years’ experience in a retail or public-facing role.
- Must be able to lift 40+ pounds.
- Must stand for prolonged periods (6-8 hours).