Museum Services Coordinator

Description:

Oversees daily visitor service operations and staff, guest relations, attendance tracking, special events management, and coordination of all Zuckerman Museum outreach activities. Oversees the public areas in the Museum to ensure cleanliness, safety, and security. Initial contact for museum visitor interactions and communicates knowledgeably and enthusiastically about exhibitions and other activities. Responsible for website updates, social media marketing, general administrative tasks and marketing and collateral development.

Responsibilities

Key Responsibilities
1. Responsible for daily museum operations and security, opening and closing of all spaces,
and assists in managing building maintenance as needed
2. Provides administrative support and guidance to all members of the Zuckerman Museum of
Art
3. Handles inquiries for information via telephone, voicemail, written, and email
4. Coordinates staffing for group visits, special events, lectures, openings, and other museum
events
5. Leads the Visitor Services team, ensures that the department structure, procedures and
practices support effective and efficient operations
6. Makes recommendations to executive staff for improvements to the visitor experience as
they pertain to quality of service, amenities, facilities, policies and procedures
7. Assists in maintaining social media, posting and uploading
8. Records and provides monthly reporting of visitor data
9. Maintains inventory of supplies and materials for events-based programing
10. Assists in recruiting, developing, scheduling, training, and managing docents and volunteers
Disclaimer*
The above information is intended to describe the general nature and level of work being performed by people assigned to this position. It is not
intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Other duties may be assigned at the discretion of the leader, director or manager.
Please provide all employees with a copy of this position description and maintain a signed copy in the employee¿s Personnel File.
11. Oversees, trains and schedules student assistants
12. Provides ongoing support and evaluation to docents-in-training
13. Manages website updates and social media marketing
14. Responsible for marketing collateral development for exhibitions and education programs

Required Qualifications

Educational Requirements
Bachelor's from an accredited institution of higher education in related field