Museum Experience Associate

Description:

Job Duties

• Serve as a front-facing representative of the Museum and provide excellent customer service at all times
• Greet Museum visitors, receive and process payments via a point-of-sale system, and coordinate the on-site Museum experience for our visitors
• Answer phones, screen and forward calls, take phone messages, and provide general information regarding the Museum, directions, exhibitions/events and programs
• Promote Museum membership and assist with visitor enrollment
• Provide support to school group tours, as needed
• Comply with all of the Museum’s cash handling, financial accounting, and financial reporting policies and procedures
• Weekday and weekend work required
• Work special and fundraising events, as needed
• Foster an environment of teamwork and commitment to the Museum’s mission
• Perform other duties, tasks, projects, and responsibilities as needed

Key Requirements

• Associate or bachelor’s degree preferred, and/or pursing a higher education degree
• Minimum 1 year preferred of recent cash handling and customer service experience in retail or retailed-related environment
• Display strong written and verbal communication skills. Ability to communicate in English, fluency in Spanish desirable
• Demonstrate excellent interpersonal skills with individuals of all ages
• Display skills in producing detail-oriented work
• Possess a high energy level and the ability to multi-task
• Exhibit flexibility and patience, particularly during stressful situations
• Demonstrate the strong critical thinking skills necessary to analyze situations and identify potential solutions
• Possess some knowledge of Holocaust studies or a willingness to learn