Mortgage Business Analyst

Description:

• Produce quality business requirement artifacts – may include Business Process Models, User Stories, Use Cases, Business Rules, Non-Functional Specifications, and User Interface Design Specifications – for the largest and most complex projects.

• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow

• Coordinate multi-team projects to determine what work your team may need to build in tandem with other teams. Organize and prioritize the team's product backlog to match.

• Dive deep in understanding our loan process and workflows within pods to understand how enhancements will impact our borrower experience, sales & operations, and other downstream functions in the organization.

• Puts the customer and/or end users first when diving deep and researching a new feature or enhancement.

• Work quickly without waiting to identify the right SMEs and stakeholders in the organization in order to gather the information needed to document what a new feature or enhancement is and how it solves a particular business problem.

• Act as a liaison and translator to end users, customers, and stakeholders.

• You are a self-starter, self-motivated, proactive, & take initiative without asking for permission. You're willing to set & negotiate deadlines and be comfortable working with technical and business teams.

• Working directly with product development teams answering questions that arise through discovery during software implementation efforts

• Track, quantify & share wins gained from deployed system features and process enhancements.

• Be engaged throughout the whole product development life-cycle and keep the bar for quality high (while keeping the end user and customer top of mind!).

• Work directly with all levels through senior & executive management across the organization and be considered the highest-level functioning expert.