Description:
Job Responsibilities:
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. • Approaching service and sales needs with composure, integrity and compassion.
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
- Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. • Successfully identify and handoff small business leads. • Support team initiatives and create an inclusive environment
Education:
- High School Diploma/GED (Required)
Work Experience:
- 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities:
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
- Effective at balancing customer needs and performance goals. (Required)