Mid-market Account Executive

Description:

Responsibilities:

• CCaaS Expertise: Develop a deep understanding of the CCaaS and CPaaS product suite, its features, benefits, and competitive advantages. Stay updated on industry trends, emerging technologies, and best practices within the contact center space.

• Client Engagement: Identify and qualify leads within the CCaaS market segment. Engage with potential clients to understand their business needs, pain points, and objectives related to contact center solutions.

• Solution Positioning: Collaborate with the sales team to craft and present tailored CCaaS solutions that address the specific requirements of potential clients. Articulate the value proposition effectively to showcase how CCaaS can meet their business goals.

• Sales Process Management: Manage the end-to-end sales process for CCaaS solutions, from initial contact through negotiation and closing. Maintain accurate records of interactions and sales activities within the CRM system.

• Relationship Building: Build and nurture strong relationships with prospects, acting as a trusted advisor and demonstrating expertise in CCaaS solutions. Provide ongoing support and guidance to facilitate the decision-making process.

• Collaboration: Work closely with cross-functional teams, including product development, marketing, and customer success, to align CCaaS offerings with client needs and market demands.

• Market Insights & Feedback: Gather market insights from client interactions and communicate feedback to the product development team. Provide valuable input for product enhancements and feature requests based on client requirements.

Requirements:

• Experience: Demonstration of successful sales experience in a technology-related field, preferably within the CCaaS and CPaaS.

• Product Knowledge: Strong understanding of CCaaS and CPaaS solutions, contact center technologies, and the ability to translate technical features into business value for clients.

• Sales Skills: Proven track record of meeting or exceeding sales targets, with exceptional negotiation, presentation, and communication abilities.

• Customer Focus: A customer-centric mindset with the ability to build rapport, understand client needs, and provide tailored solutions.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment, adapting to changes in the industry and technology landscape.

• Team Player: Collaborative mindset with the capacity to work effectively within a team-oriented sales environment.

• Education: Bachelor's degree in Business Administration, Marketing, or a related field (advanced degree or relevant certifications are a plus).