Membership Operations Manager

Description:

The Membership Manager of Operations will accomplish department objectives by acting as a liaison between Visitor Services and Membership, including ongoing communication, setting onsite sales goals, managing the membership sales incentive program, and offering additional training as needed. They will develop and maintain onsite experiences for members and donors, including seasonal Members' Lounge opportunities throughout the year.

Qualifications:

• Bachelor's degree or a minimum of five years of supervisory experience in a fast-paced customer service sales environment
• Open schedule availability - must be able to work weekends and holidays
• Proficiency in working with Microsoft Office (Excel, Word, PowerPoint), database systems (Blackbaud Raiser's Edge a plus), and POS systems
• Ability to prioritize and implement strategic plans in a multiple-priority environment
• Ability to manage confidential information with discretion