Description:
Essential Duties and Responsibilities:
- Collaborate with the Director of Development on annual fund solicitations, including direct mail and email campaigns. This includes coordinating with the marketing team to schedule mailings and e-blasts, pulling mailing lists from Raiser’s Edge, and ensuring all necessary materials are available. Emphasize the museum’s commitment to Diversity, Equity, Accessibility, and Inclusion (DEAI) in all communications to engage a diverse audience.
- Ensure the timely mailing of membership and donation acknowledgements, renewal notices, invitations, pledge reminders, membership materials such as membership cards, and other fulfillment materials. Draft accurate and personalized correspondence to document donor support, including gift acknowledgements, pledge confirmations, and tax receipts, highlighting the impact of their contributions on promoting DEAI initiatives.
- Respond to inquiries via email, regular mail, and telephone, providing follow-up as necessary. Update Raiser’s Edge with relevant information to maintain accurate and comprehensive records of member and donor interactions.
- Manage all aspects of donor records, including daily gift entry, membership updates, general record updating, and routine data clean-up. Maintain accurate, up-to-date hard files as necessary, ensuring all records reflect the museum’s commitment to DEAI.
- Operate within an approved budget related to assigned duties and responsibilities, including monitoring and reporting on expenses, preparing and submitting check requests, and gathering vendor quotes. Maintain close adherence to quarterly membership goals and statistics (renewal and acquisition rates, membership category growth, etc.).
- Assist the Director of Development with planning and organizing membership activities to recruit, acquire, and retain members. These activities include exhibition previews, member-only events and programs, trips, members’ receptions, and online events such as Zoom events for members. Collaborate internally and externally with speakers, vendors, and staff, ensuring events are inclusive and accessible to all members.
- Maintain strong relationships with sales and front-line staff, providing training and incentives to promote membership sales. Evaluate membership benefit utilization and effectiveness annually, making recommendations for changes or enhancements to ensure benefits are inclusive and reflective of the museums DEAI values.
- Work with the marketing department to evaluate and maintain the accuracy and effectiveness of membership, general donations, and development events on the museum website.
- Provide lists and reports from the database for the Development department and other departments as needed.
- Fulfill internal and external requests (with approval from the Director of Development) for mailing lists from the database, ensuring data is used responsibly and ethically.
- Assist with other museum special events and activities as identified by the supervisor. Ensure that all events are planned and executed with a focus on inclusivity and accessibility, supporting the museums DEAI mission
Requirements / Qualifications
Required Skills, Competencies, and Qualities:
- Excellent communication skills and strong organizational skills
- Proficiency with Raiser’s Edge or similar donor management software, including data entry, report generation, and list management.
- Dedication to providing exceptional service and support to members and donors, ensuring a positive and engaging experience.
- Skills in planning, organizing, and executing events, ensuring they are inclusive, accessible, and aligned with the museums DEAI principles.
- Demonstrated commitment to Diversity, Equity, Accessibility, and Inclusion, ensuring all membership activities and communications reflect these values.
- Ability to work effectively with a diverse range of internal and external stakeholders, including staff, volunteers, vendors, and community partners.
- Ability to evaluate and improve program effectiveness and commitment to DEAI principles