Membership Coordinator

Description:

III. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare a detailed annual membership plan to meet or exceed goals focused on stewarding and retaining current members, reengaging lapsed members, and acquiring new members.
• Develop and implement effective management and operating policies, procedures, and practices for the RMSC membership program.
• Plans, coordinates, and implements engaging member-exclusive events.
• Maintain the overall integrity and quality of the member database including regular updates, mailing list management, and other reporting requests.
• Plan and execute all direct mail, email, and in-person membership fundraising initiatives including developing content for all member-related correspondence in conjunction with the Marketing department and the Cumming Nature Center.
• Provide quantitative reports and data on membership renewals and trends for data forecasting, reporting, and analysis.
• Regularly reassess current membership programs and levels to ensure we are meeting members’ needs and are aligned with benchmarked institutions.
• Works closely with the Marketing & Communications and Cumming Nature Center team on the annual RMSC membership marketing plan, including membership invitations, general solicitation, budget projections, promotions and special event promotion.
• Works closely with the Advancement Team to create and maintain a growth ladder for members to ascend to philanthropic giving.
• Other duties as assigned.

IV. COMPETENCIES
Informational/Technical:
Appropriate use of the internet, intranet, email, payroll system, phone system, and computer systems.

Communication:
Ability to communicate effectively, politely, professionally, and comfortably with all guests and staff. Must have excellent written communication skills.

Decision-Making and Reasoning Ability:
Must be dependable, organized, and able to adapt to changing demands and environments; the ability to apply common sense and understanding to carry out instructions delivered in written or verbal form. Ability to maintain confidentiality.

Time Management:
Ability to set priorities and meet established deadlines without direct supervision. Ability to effectively transition between multiple duties. Take initiative and be able to work independently.

V. QUALIFICATIONS

A high-school diploma is required, an Associate or higher degree is preferred. A minimum of four years of demonstrated success in customer service, hospitality, development, or marketing is required. Knowledge of Google and Microsoft Suites is required. Familiarity with CRM solutions is preferred; Altru or other membership database or ticketing systems knowledge is a plus.