Description:
The 9/11 Memorial & Museum seeks a dynamic, frontline fundraiser to join our dedicated onsite Museum Membership Team as a full-time Membership Assistant. This position requires a candidate with exceptional communication and interpersonal skills –a self-starter with an entrepreneurial spirit and the ability to effectively pitch and close sales. Experience in customer service and data entry is highly desirable. Attention to detail and accuracy is a must to actively sell Museum Memberships both at the Membership Desk inside the Museum and outdoors on the Memorial Plaza. The individual in this role proactively engages in conversations with numerous Memorial and Museum visitors, while disseminating information about the Membership program, encouraging all to join. Furthermore, this individual is tasked with providing an overall positive experience to prospective members, while offering excellent concierge service to and stewardship of current Museum members.
ROLE AND RESPONSIBILITIES:
- Proactive face-to-face interaction with both existing and prospective members who approach the membership desk or on the Memorial Plaza with a primary focus on selling and renewing memberships, servicing member’s needs.
- Assist members with guest and admission tickets, fulfill membership materials for memberships sold at the Membership Desk and distributed audio guides to members. and member guests.
- Provide Membership and Museum information while maintaining a customer focused attitude.
- Maintain membership records including processing new members and renewing memberships: ensure records are up-to-date and database is accurate.
- Provide assistance for other areas of Institutional Advancement, including working events on and off site such as but not limited to the Benefit Dinner, 5K, Summit on Security, and 9/11 Anniversary Ceremony
- Promote Membership and/or the Museum at offsite events.
- Lead VIP tours of the Memorial and Museum.
- Assist the membership department in management of guided tours, member previews and events, and general administrative and customer service duties as assigned.
- Track and report prospect/member feedback to supervisor.
- Work closely with other departments, particularly onsite teams such as Visitor Services, Buildings & Grounds, and Security.
- Perform other duties as assigned, including assistance with direct mail campaigns (including printing, assembling and envelope stuffing), answering phones and special events updating member records in the Salesforce database.
QUALIFICATIONS/SKILLS REQUIREMENT
- Associate degree preferred.
- 1-3 years of customer service, hospitality or retail experience required.
- Point-of-sale experience, including handling credit cards and maintaining security of confidential information.
- Must have experience with databases and general computer skills including MS Office.
- Proficiency with POS system and Salesforce is strongly preferred.
- Prior experience working in a membership environment is a plus.
- Professional appearance required. Excellent attention to detail is necessary, with strong oral, written communication and presentation skills.
- Ability to multi-task, think proactively, creatively, and independently; capable of listening to customers, identifying issues/problems, and offering solutions.
- A reliable team player with a positive attitude and outgoing personality who is capable of successfully adapting to new challenges is strongly preferred.
- A uniform will be provided and is required to be worn during working hours.
- Ability to take direction from multiple supervisors.
- Knowledge of a second language is helpful.
- Working nights/weekends/holidays are required.