Member Support Specialist

Description:

• Respond to member inquiries via e-mail, chat and phone regarding hardware, software, apparel, deliveries, promotions, etc. within a call center environment
• Will troubleshoot problems, walk members through features, and help members get the most out of their memberships
• Will utilize Salesforce *Additional Skills & Qualifications:*
• Ability to be resourceful in troubleshooting customer issues
• Ability to multitask navigating between multiple windows/screens
• Excellent timeliness and attendance