Description:
RVU is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Primary Purpose
Ensures efficient health center operations by performing a variety of medical office front desk responsibilities.
Essential Job Functions
- Greeting patients at the front desk, checking patients in, collecting insurance information, scanning patients’ forms and documents into the EMR, and inputting patient information into EMR.
- Managing medical records release process between medical offices, labs, hospitals etc.
- Managing the patient scheduling process, including confirmation and reminders calls.
- Answering and triaging the incoming phone calls.
- Collecting payments from the patients and documenting the payments into the EMR.
- Supply ordering process.
- Insurance verification.
- Monitoring patient scheduling on ZocDoc and assisting with ZocDoc updates.
- Daily Deposit
- Resident calendar
- Patient Point
- CLIA
- Sign-up Genius
- Physician credentialing
- Assist with RVHC website
- CORIHO
- Serving and protecting the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Performing job responsibilities as part of the team, interact well with other members of the team.
Marginal Job Functions
- Assisting Medical Assistant with rooming the patients.
- Performing other duties as assigned.
Required Knowledge, Skills, And Abilities
- Knowledge of medical terminology
- Demonstrated commitment to valuing equity, diversity and contributing to an inclusive working and learning environment.
- Outstanding interpersonal skills
- Outstanding organizational, verbal, listening, and written communications skills.
- Analytical and problem-solving skills.
- Attention to detail and high level of accuracy.
- Strong computer skills and ability to learn a state-of-the-art electronic medical records program.
- Ability to work with confidential medical records and maintain HIPAA policies and procedures.
- Ability to multi-task and problem solve innovatively.
- Ability to work effectively in a team-based environment.
- Demonstrated effective time management skills and the ability to meet deadlines.
- Willingness and ability to learn new skills as needed in the medical office environment.
- Consistently demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.