Description:
In this role, you will:
- Review medical documentation and accurately documents and codes according to disease processes.
- Correctly documents completed scripts and reviews for accuracy.
- Contact physician's office by phone to verify patient information and follow up on required paperwork according to Medicare guidelines.
- Review billing and service notes to determine proper medical documentation needed.
- Prepare Certificate of Medical Necessity (CMN) packet and company brochure for distribution to appropriate physician's office.
- Follow up according to established procedures to confirm receipt of package and/or faxes and develops relationship with physician's staff for return of requested forms.
- Handle faxes to request information and/or reconsider patient's qualifications for service/repair.
- Analyze responses received and determine completion needs.
The Best Candidate For This Position Will Have:
- High School Diploma or equivalent
- 1-2 years customer service/medical office experience
- Excellent telephone and communication skills
- Professional and friendly telephone manner, excellent listening skills
- Ability to work well in a team environment and to communicate within a team environment
- Computer proficiency in a Windows environment, with focus on data entry