Description:
*** This float role is eligible for 6% premium pay. If you elect to transition out of the float position in the future you will forfeit this incentive. ***
****This float role is also eligible for mileage reimbursement. This is a worksite dependent position.****
Responsibilities:
- Ensure day-to-day operations run smoothly in the clinic, use your organizational skills to help manage the health care needs of our varied patent populations.
- Room patients and complete vital signs, enter data in patient charts, assist with in-office procedures, review medications and outreach to patients and providers for the purpose of continuing care.
- Accurately follow all policies and procedures, practice in alignment with the scope of your certification or licensure.
- Provide excellent and friendly customer service through all avenues of communication.
- Document your efforts of all the care and information provided to our patients.
- Return patient calls, complete referrals, chart prep and forms management.
- Help answer questions, concerns, and requests, either in person, through our electronic health record system and patient portal, or by phone.
- Partner with the clinicians, your peers and the patients to meet the needs of the practice.
- Appropriately manage ambiguity, recognize appropriate ways to deal with conflict management.
- All other duties as assigned.
Minimum qualifications:
- Graduate of approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000 (“grandfather clause”).
- High school diploma or GED certificate
- Excellent customer skills, and care deeply about providing empathetic, quality care to customers
- Previous experience working in a healthcare environment
- Experience working with Microsoft Office and comfortable with data entry into our electronic health record system
- BLCS certification
Preferred qualifications:
- 1+ year experience in the outpatient setting