Description:
Responds to patient requests and coordinates services. Answers questions, provides patient education and referrals. Provides excellent customer service to patients and co-workers. Ensures exam rooms are prepared. Assists with keeping appointments on time and optimizing the flow. Performs all front and back-office responsibilities as required by the health center.
- Assists patients by responding to requests and coordinating services from appropriate personnel or departments as needed.
- Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into PPGNHAIK systems.
- Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets, (PES) and Informed Consent Forms, (ICF) Client and offers Planned Parenthood services or community resources for identified patient needs.
- Provides patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.
- Completes all functions of patient check-in including income screening, explanation of funding, and payment options. Explains the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when appropriate.
- Optimizes patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit; ensures that exam rooms are adequately stocked and prepared prior to visit.
- Keeps appointments on schedule through ongoing communication with the PCTL, the clinician and the health center manager.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Records and collects patient payments and solicits donations. Follows organizational guidelines to improve collections and minimize uncompensated care.
- Acts as a resource for other staff members, supports and participates in ongoing learning and development of the staff team in the health center.
- Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and PPGNHAIK policies and procedures.
- Maintains HIPAA compliance standards regarding patient privacy and confidentiality and follows all other compliance requirements.
- Maintains health center operations by following policies and procedures; reports needed changes.
- Performs all back office and front office responsibilities as required by the health center.
- Participates in health center efforts to achieve established goals for productivity
- Responsible for completing training, current certification and competencies as assigned.
- Maintains job knowledge by attending meetings and trainings as required.
We’ll trust you to:
- Adhere to the Planned Parenthood code of conduct and all policies, procedures, and protocols.
- Demonstrate and maintain a high degree of professionalism.
- Take action to support the affiliate’s commitment to equity, diversity, and inclusion.
- Support and act in accordance with the PPGNHAIK customer service standards.
- Value continuous learning and seek ongoing training and development.