Description:
responsibilities:
Job Duties:
- The Delivery Lead oversees and is accountable for delivery-team tactical execution and shepherds the full-delivery cycle for marketing campaigns of varying complexity.
- This role assists the Journey Manager in management of the backlog and owns coordination of work.
- The Delivery Lead uses a continuous improvement approach to ensure best practices and growth in team dynamics
Responsibilities:
- Ensures project delivery through the adherence to standards, controls, processes, deliverables and quality measures
- Keeps leadership and stakeholders informed of progress against commitments and escalate issues as needed
- Encourages open team dialogue to aid in expectation clarity, identify actionable opportunities and address team roadblocks to efficient delivery
- Owns and facilitates daily team stand-up meetings, runs team retrospectives, working to evoke dialogue and improve team dynamics
- Operates with a Continuous Improvement Mindset
- Looks for opportunities to improve team delivery dynamics
- Uses team delivery metrics to guide start/stop/continue discussions
- Constantly working to understand how to help the team improve estimation efforts to strengthen stakeholder trust
- Analyzes delivery value stream with a mindset to eliminate process waste
- Owns accountability for project team delivery
- Proactively works to ensure team coverage model and capacity are understood
- Sets and manages tactical tools to aid team in communication
- Collects team delivery metrics and facilitates discussions with leadership to improve expectations and transparency of team capacity and health