Create value through new business growth in Asset Services, cross sell service lines and geographic locations for additional revenue for the firm, identify and pursue expansion of service opportunities with existing clients
Develop/implement/enhance marketing plans for Asset Services, organize/lead team proposals for new business while leveraging relationships to maximize success rate
Participate in monthly calls to share best practices and produce leads for institutional clients in multiple markets
Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that Asset Services teams understand and exceed Client goals and objectives for each property
Negotiate property management agreements with all clients
Ensure compliance with all management agreements, service contracts, and accounting policies and procedures as well as SOC controls
Review and approve expenditures, which exceed the authority level established for property manager per the management agreement or C&W’s SOC controls
Guarantee timeliness and accuracy of financial and management reports
Maintain relationships with Client’s key decision makers
Verify the existence of property procedures including Operations Manual, Tenant Handbook, and Emergency Procedures per C&W’s or Client’s policies and procedures
Collaborate with client accounting, corporate accounting, finance, TQC, and other functional leaders
Develop the most profitable and efficient personnel model to staff each asset
Participate in national Asset Services task forces and/or committees
Deliver financial results (P&L responsibility), as well as preparing market level Asset Services budget including monthly variances and forecasting
KEY COMPETENCIES
Financial Acumen
Customer Focus (internal and external)
Communication Proficiency (oral and written)
Time Management Skills
People Management Skills
Business Development
Leadership
IMPORTANT EDUCATION
Bachelor’s Degree in Business Administration or related discipline
IMPORTANT EXPERIENCE
15+ years commercial property management and/or executive level leadership experience
Extensive experience in analysing and negotiating commercial lease and/or contract language
Proven experience in identifying, developing, and motivating team members