Description:
Spokane Falls Community College is seeking a dedicated Manager of Enrollment Services. Reporting to the Director of Admissions and Registration, this position supervises staff and oversees the day-to-day operations for both the enrollment team and the credentials evaluation team, including the management of student records, registration, grades, transcripts, graduation, reporting and data quality assurance for Spokane Falls Community College (SFCC).
This position exercises independent judgment in interpreting rules, regulations, and policy and coordinates scheduled activities and deadlines with other teams within Admissions & Registration as well as other student affairs departments and instructional divisions.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Manage the day-to-day operation for enrollment and credential evaluation. Responsibilities include but are not limited to: transcript evaluations and requests, grading, graduation requirement evaluations, awarding degrees and certificates, academic advisement report maintenance, dropping for non-payment, reporting to the National Student Clearinghouse, registration appointments, academic standing, and academic credit for prior learning applications. *
- Supervise classified, part-time hourly, and work-study students (train, schedule, evaluate, discipline, and respond to grievances). Adhere to classified contracts and all district rules and regulations ensuring efficient operations. *
- Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
- Manage department policies and procedural standards, providing an integrated, consistent, inclusive, and equitable approach to student enrollment and evaluation needs. Strive to ensure all staff provide excellent service to students and colleagues. *
- Participate in the review of existing and new policies and procedures to facilitate the seamless implementation of new products, technologies, and services within the department. Proactively provide leadership and train staff on new system functionality, tools, and processes as needed. *
- Answer questions, perform research, and troubleshoot issues for staff, students, faculty, and the public. *
- Support the Director of Admissions and Registration to ensure the integrity of academic procedures, data, and records by utilizing complex technologies such as PeopleSoft student management system, customer relationship management software (CRM), document imaging, and sophisticated report and query writing tools. *
- Monitor, document, and follow up on errors showing in the quarterly Quality Assurance Reporting System (QARS).
- Manage the development of a quarterly production schedule for critical department tasks and deadlines, collaborating with other departments such as Financial Aid to ensure alignment.
- Understand, implement, and assist in training staff to ensure compliance with FERPA regulations. *
- Work closely with department leadership and staff to ensure SFCC is meeting requirements and expectations and is prepared for PeopleSoft updates and configuration changes. *
- Perform special assignments and related duties as directed by the Director of Admissions and Registration, such as researching student appeal requests. *
- Participate in meetings and committees as requested. *
- Model professional decorum and mutual respect in all personal interactions. *
- Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
- Support and advance the CCS strategic plan, and perform other duties as assigned. *