Description:
The Emergency Response / Business Continuity Manager position provides program leadership, support, and change management for the Emergency Response and Business Continuity programs enterprise-wide. The position analyzes Emergency Response and Business Continuity plans to improve readiness, and provides necessary tools and resources to support the Emergency Response/Business Continuity team in planning and implementing programs through consistent application of policies, processes, and best practices. The position establishes and maintains critical relationships across all divisions at United Airlines and with key government agencies
- Provides project management and oversight for critical Emergency Response tool development and implementation
- Communicates policy and procedure changes through appropriate methods (bulletins, updates, newsletters, etc.)
- Conducts regular reviews and audits of Emergency Response programs (Emergency Operations Center / Telephone Enquiry Centre / Special Assistance Team) and records; works with respective managers to update programs as appropriate
- Analyze emergency processes and identify, develop, and implement process improvements
- Maintains and updates the Emergency Response web page and Microsoft SharePoint site
What’s needed to succeed:
- Bachelor's degree or 4 years of relevant work experience
- 5+ years leading projects
- Experience leading multiple large, complex projects across multiple functions
- Experience presenting, escalating, and providing solutions to senior leadership
- Demonstrated experience delivering measurable business benefits through project execution
- Demonstrated proficiency in facilitating, delegating and motivating cross-functional groups or activities
- On call 24/7 as required for emergencies
- Ability to travel on call as required for emergencies
- Microsoft Suite (Word, Excel, PowerPoint, Vision and Project) proficiency
- Ability to travel up to 10%
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position