Manager

Description:

The Manager of Business Transformation will serve as a results-oriented leader charged with supporting transformation for Iron Mountain’s Digital Business Unit. This is a 24 to 36 month mission to ready the business to deliver and digest the Matterhorn growth agenda through collaborative cross-functional process design, systems configuration and implementation, and the championing of change.

Key focus areas include:

Baselining current state complexities in day to day operations with the lens of driving both short term and long term remediation as it relates to processes.

Work cross-functionally with stakeholders within the DBU and across the company to support/build project plans and document the current state for redesign to future state of critical processes required to build, grow and scale the DBU from a business operations standpoint.

Establish and sustain an operational framework across DBU to proactively manage and monitor project health - get ahead on potential customer satisfaction issues and project impact from a revenue /margin standpoint.

Support the VP and Director of Transformation and Business Operations to establish, update, and analyze KPIs to measure overall health and improvement metrics for key functions. Analyze industry and internal data, market reports and benchmarks to identify performance gaps and improvement opportunities

Enable operational management across the DBU across all customer facing functions - Operations, Professional Services, Implementations, & leadership awareness/reporting

Provide support to VP and Director on cross-company enterprise transformation as well as BDU specifics efforts targeted at fundamentally revamping the company operations and systems from an order to cash perspective

Effective story-telling via, qualitative and quantitative research and summarizing / presenting results and implications

Key Skills, Requirements and Competencies:

• Bachelor's degree with a concentration in one of the following disciplines: Finance, Information Technology, Accounting, Mathematics.
• 5-7+ years of experience
• Experience in reporting, metrics and MS Excel/Google Sheets
• Strong analytical and organizational skills
• Experience in developing PowerPoint slides
• Outstanding reporting skills including excel – pivots, databases, sorting, and data manipulation.
• Outstanding analytical capability with attention to detail.
• Ability to challenge and to ask where clarity is required.
• Ability to create and maintain strong relationships with stakeholders.
• Excellent communications skills - written and oral
• Innovative and creative approach is essential.
• Proactive approach to all situations, and takes ownership of activities and outputs.
• Problem Solving skills