Manager

Description:

This position is responsible for building long-term, mutually beneficial relationships with prospective and current clients. The incumbent is expected to exercise initiative, discretion and independent judgment in the administration and management of each client relationship, and will serve as the primary point of contact for the client. The Business Development Manager ("BDM") position is critical to the overall success of the company

The BDM will be expected to develop new client leads in addition to those provided by the company. Once a lead has been identified, it will be up to the BDM to devise and execute a strategy for securing an agreement to provide translation, localization and other related solutions. The BDM will operate under limited supervision and will have considerable latitude in all dealings with both current and prospective clients, including decisions as to who to call, when to call, and what to say. Prepared scripts are not utilized. The BDM is required to grasp the realities of the marketplace, negotiate with client representatives, and structure deals that result in revenues and profits for LanguageLine Solutions.

Beginning with the estimate process, the incumbent is responsible for collecting and analyzing all estimating materials. After a project becomes active, the BDM remains the main client advocate and works with the assigned Project Manager to ensure that the client's expectations are met or exceeded. It is essential for the BDM to adhere to LanguageLine Solutions’ policies and procedures; and to build, develop, and nurture relationships with the client and in-house staff to ensure that their requirements are met, and that projects deliver on time, within budget, and to acceptable standards. Good communication abilities are needed to deal with the large number of concurrent activities and people who are involved in servicing the client.

Primary Duties

• Actively hunt and close new business that results in new, incremental revenue for LanguageLine Solutions.

• Sell LanguageLine’s full suite of language solutions to both new and current clients.

• Identify new client leads and or business opportunities.

• Achieve assigned revenue quota.

• Develop and execute strategies to provide translation and localization solutions to current and prospective clients.

• Represent LanguageLine Solutions and promote sales to current and prospective clients.

• Build a strong personal relationship with current and prospective clients.

• Structure agreements for translation and localization solutions, negotiate with client representatives, and advise management about strategies to secure new business.

• Obtain management approval of all proposals and estimates before submitting them to the client.

• Provide clients with relevant information about the company, solutions provided, pricing structure, production processes, project management, and customer service.

• Maintain close contact with the client whenever an issue arises to ensure proper resolution.

• Involve Project Managers and/or production resources to support the client when needed.

• Participate in and or deliver presentations to current and prospective clients.

• Ensure adherence with procedures and processes.

• Provide management with feedback and recommendations on necessary changes to streamline and or improve the company's processes, procedures, and solutions.

• Provide help and mentoring to Project Managers.

• Gather all data needed for job estimates and provide information on projects to the estimate team; work with in-house teams to meet client needs in a complex, relationship-selling environment.

• Maintain communication with active clients and prospects as necessary.

• Work with assigned/prospective Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects.

• Maintain and update key LanguageLine business systems, such as Workfront and SF.com with required project related information and all relevant client communications.

• Represent LanguageLine Solutions at trade shows, expositions, and conferences when necessary.

• Conduct visits to current and prospective clients.

• Use linguistic knowledge to support projects where appropriate.

• Improve, on a continuous basis, professional skills and industry knowledge.

• Support LLTS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

• Perform other duties as needed or assigned to support co-workers, the Division President, other members of the Management Team, and LanguageLine Solutions’ Executive Team members.