Manager

Description:

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Manager of Process Management, you will lead a team of Treasury Management Sales Officers (TMSOs) and assist with their execution of the following:

• Assisting in the design of treasury management services by providing data from the market on strengths and weaknesses of existing services and new product needs not currently met.

• Performance manage a team of TMSOs to achieve goals and objectives set by the National Sales Performance Executive

• Observe and coach TMSOs on achieving the required calling targets and effectiveness on calls with clients and prospects in order to develop new treasury management business.

• Work with the National Sales Performance Executive on other projects as needed

You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering on calling targets and production goals.