Manager

Description:

Responsibilities and Duties:
Build strong working relationships by partnering with cross-functional business leaders and key stakeholders to determine specific requirements for training development for field
Serve as the primary intake manager for all Retail Training requests and prioritize accordingly
Partner with peer groups to include Customized Learning Solutions, Learning Experience Content Design and video team, Training Field Delivery, Sales Enablement, Operations, and Field Sales teams to effectively navigate the production of training content solutions
Build solutions that are data driven, and can be measured effectively
Project management of the execution of category specific training with support from the Senior Manager (Training Strategy Architecture) and the content management process including ideation, design brainstorm, time forecasting for tasks, and delivery planning to internal and external partners
Proactively participates/facilitates in the quarterly development and review of business objectives, strategies, creating solutions, tactics and measurement tools
Collaborate with Retail leadership to determine specific product and/or field training strategies, including elements such as: sell in, sell through, consumer profiling, closing, merchandising, and channel management
Make regular calls and conduct meetings with internal stakeholders and channel partners, as needed
Maintain understanding of regional sales trends, shifts in market conditions and competitive positioning
Participate as a member of the key product launch committees that affect assigned major account(s) to ensure effective launch of new products nationally
Meet with Product Management team to design and communicate go-to-market training strategies for new product launches, cross-functionally with partners and to the Retail Training team
Attend weekly go-to-market product calls to stay current on product development and launch status
Establish product launch presentations that provide continuity for all Sales & Marketing training deliverables
Act (with appropriate sales & marketing personnel) as the primary contact and trainer for critical training programs
Develop processes for training effectiveness measurement
Manage the hindsight and feedback collection processes for all major training program, launches, and project plans
Develop global strategy playbooks that govern strategic roadmap and initiatives in partnership with the Senior Manager (Training Strategy Architecture)
Collaborate with different 3PL, contractors, and agencies in a highly-complex environment when producing large events or training programs
Background/Experience Required:
Bachelor's Degree with 6+ years of experience in the following: project management, training, or sales support is required
Previous experience required in project management, including ideation, design brainstorm, time forecasting for tasks, risk management, and delivery planning to internal and external partners
Prior experience working cross functionally with teams to develop and plan employee training programs is required. Line of sight to Go-to-Market and product training is a plus.
Must have experience developing presentations and reports
Proficiency in MS Office applications, especially Word, Excel, and PowerPoint are required
Proven capability to track return on investment within internal record systems, and articulate performance successes with executive presence
Familiarity with project management methodologies and tools. Experience with Microsoft Project and Asana are required and a familiarity of Confluence/Jira is preferred.
Experience with planning and organizing multiple, complex assignments, large-scale events, and/or projects is preferred
Preferred - Experience working in one of the following areas within the telecommunications industry or in large-scale technology companies in: training management, account management, program management, project management
Preferred - Experience in event based training and large-scale event planning (in-person, hybrid and virtual events)
Preferred - Prior experience supporting a sales team or experience involved in the sales cycle process
Preferred - Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, Experiential development & facilitation) is preferred
Skills and Qualifications
Must be team oriented and dedicated to the success of the team's objectives
Develop and maintain excellent working relationships with all assigned levels within and outside the company including SEA management/executives, within the Retail Training team and cross-functionally inside the company
Plan, organize, and prioritize multiple complex assignments and projects
Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels, especially with training content creation team, video team, field delivery, CLS team, channel management, retail strategy, product, and marketing teams
Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames
Detail-oriented and organized person with a positive mindset who is open to collaboration and creative brainstorming and also open to development from peer and leadership
Impeccable oral, verbal, and written communications and presentation skills
Demonstrate excellence in time management skills and follow up to ensure meeting on time deliverables
The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives
The ability to accept tasks and problems/situations that differ and require creativity to search for solutions among learned challenges. Only broad and general guidelines exist for solving problems and project management. The ability to utilize implied knowledge of task alternatives and collaborate with the Senior Manager of Training Strategy Architecture to guide them to make sound decisions using past experience
Demonstrate ability to interact with senior levels within the organization using clear and professional communication skills
Ability to make professional business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience